(November 2010)
“Commitment to Excellence” training sessions have helped maximize my skills and capabilities in the aspects of guest´s needs anticipation and exceeding expectations when I got my first serious job in the hospitality sector ten years back when I Butler-ed in the five star Le Meridien Hotel; I was 24. I have handled Royal family members, corporate owners, and top executives – nothing but detail and close to perfection in all aspects of the Royal Club, lapses have no room for my motivating boss. It is easy to submit and improve when we´re younger. As a result, guests have been generous to recognize my efforts which reflected on comment forms. After sometime, I have ultimately been awarded the merit of excellence for that respect. I rarely share this little self-pride to stay away from high expectations.
Moving on for the search of a better career opportunity, I was graced to serve a former U.S. President in the next job after; what a pleasure to make his favorite drinks …and so there´s simply more of top personalities in my list to sum it up. Having said all this and being around in the business for a while now; I should be better this time, more refined, more mature.
Unfortunately, I am not sometimes. Ego has unsurprisingly sprung up. I did not realize it was really ego until my attention was called for failing a very important occasion, a thanksgiving turned out to be the worst dinner that I have ever serviced. I was struggling with emotional issues for the past days prior, my focus was destroyed. That inner battle transpired through my face veins. I couldn´t wear a smile even to the person that pays my salary. I lost my cheerfulness.
In a snap, it could end the career that I´ve tried building for years. My work ethics and reputation have never been bad ´till that single instance when I felt so bad about someone being rude. Being human just destructed my sense of direction. I went out of the way because of emotional outburst. My defenses were outrageous. I contained that internal struggle for the longest time. I couldn´t hardly understand why some people have to be rude for no consideration. If not, you´re out of their world – your brown skin doesn´t exist in their territory. That feeling is a killer. Ego or not, it feels pretty bad to be left aside. A reciprocal kindness is not known to the realm of the white blood suckers (I thought in anger).
I greatly thank the super enlightenment that had timely walked into my path courtesy of the Dalai Lama teachings. It goes:
“Remember that everything people do or say is done to meet their needs or in support of something they value and they are doing the best they can.”
“So the next time you start feeling tense and want to defend yourself or justify your position, STOP and remember that other people's anger is about them. Don't take it personally.”
“Do you want your happiness to depend on whether other people act the way you want them to act? Or do you want your happiness to come from your ability to respond to life in harmony with what you value?”
Deeply make sense to me. Other people´s rudeness or anger is their own personal issue – why ride and share on their misery? Now I can say – It´s not worth it! I should have realized before jeopardizing my work reputation. Getting lucky is not always…but this time I am. They keep confidence in me, it´s my turn to redeem myself.
This industry is connected to each individual player; they all dwell in a spider web like sector. When something is messed up, it goes around the net fast and quick. It could easily make or break careers no doubt.
“Commitment to Excellence” training sessions have helped maximize my skills and capabilities in the aspects of guest´s needs anticipation and exceeding expectations when I got my first serious job in the hospitality sector ten years back when I Butler-ed in the five star Le Meridien Hotel; I was 24. I have handled Royal family members, corporate owners, and top executives – nothing but detail and close to perfection in all aspects of the Royal Club, lapses have no room for my motivating boss. It is easy to submit and improve when we´re younger. As a result, guests have been generous to recognize my efforts which reflected on comment forms. After sometime, I have ultimately been awarded the merit of excellence for that respect. I rarely share this little self-pride to stay away from high expectations.
Moving on for the search of a better career opportunity, I was graced to serve a former U.S. President in the next job after; what a pleasure to make his favorite drinks …and so there´s simply more of top personalities in my list to sum it up. Having said all this and being around in the business for a while now; I should be better this time, more refined, more mature.
Unfortunately, I am not sometimes. Ego has unsurprisingly sprung up. I did not realize it was really ego until my attention was called for failing a very important occasion, a thanksgiving turned out to be the worst dinner that I have ever serviced. I was struggling with emotional issues for the past days prior, my focus was destroyed. That inner battle transpired through my face veins. I couldn´t wear a smile even to the person that pays my salary. I lost my cheerfulness.
In a snap, it could end the career that I´ve tried building for years. My work ethics and reputation have never been bad ´till that single instance when I felt so bad about someone being rude. Being human just destructed my sense of direction. I went out of the way because of emotional outburst. My defenses were outrageous. I contained that internal struggle for the longest time. I couldn´t hardly understand why some people have to be rude for no consideration. If not, you´re out of their world – your brown skin doesn´t exist in their territory. That feeling is a killer. Ego or not, it feels pretty bad to be left aside. A reciprocal kindness is not known to the realm of the white blood suckers (I thought in anger).
I greatly thank the super enlightenment that had timely walked into my path courtesy of the Dalai Lama teachings. It goes:
“Remember that everything people do or say is done to meet their needs or in support of something they value and they are doing the best they can.”
“So the next time you start feeling tense and want to defend yourself or justify your position, STOP and remember that other people's anger is about them. Don't take it personally.”
“Do you want your happiness to depend on whether other people act the way you want them to act? Or do you want your happiness to come from your ability to respond to life in harmony with what you value?”
Deeply make sense to me. Other people´s rudeness or anger is their own personal issue – why ride and share on their misery? Now I can say – It´s not worth it! I should have realized before jeopardizing my work reputation. Getting lucky is not always…but this time I am. They keep confidence in me, it´s my turn to redeem myself.
This industry is connected to each individual player; they all dwell in a spider web like sector. When something is messed up, it goes around the net fast and quick. It could easily make or break careers no doubt.
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